Relay Portal is our proprietary web-based customer support manager that features large file exchange. Sales and support teams can securely transfer large files to customers (up to 2Gig per file). Any type of file can be shared to promote sales or help customers with Relay: large PPT presentations, high res images, CAD files, or anything too big for email. Our customers use Relay to give us large Powerpoint files, huge poster images, an entire CD of photos, or AVI video captures. We also benefit from keeping things organized. Because nothing is lost in email, we always know where that brochure PDF can be found - from the office, home, or on the road.
Customers can request help and upload files to your Relay Portal. Manage your support by tracking the status of each request and assigning it to a specific team member. Avoid lost files in email and provide support with security: all access to Relay is controlled by logins, and all downloads are recorded by IP Address. A Relay Portal can be setup with HTTPS security to encrypt files during up/down load for added security and customer loyalty.
A Relay Portal can be customized to fit your team and your workflow. With a quick screenshare demo from our staff, you can what Relay can do. Contact us to schedule a web demo and see how Relay can help your sales and support teams.