Jill Q. Customer just purchased one of your products. Will she have everything she needs to get started? Will she be delighted with her decision to purchase from you tomorrow…next week…next month?
If you’re working with Monte Consulting's technical documentation group, you’ll be able to answer: yes, absolutely. Our technical documentation professionals create materials and systems that support and delight customers long after they open the box.
Our technical documentation capabilities include:
When one of your customers invests time your products by opening a manual, accessing a help system, or watching a video, their relationship with your company either strengthens or deteriorates. The key to strengthening customer relationships is to provide a return every time a customer invests time with your products.
Your technical documentation—no matter what form it takes—should contain information that is easy to find and easy to understand. Every word, procedure and graphic should suggest relevance, professionalism and competence.
A careful and purposeful system for creating and maintaining your technical documentation will ensure maximum returns on every customer investment of time, and on your investment in documentation.
MC’s technical documentation group combines expert content development with sustainable information management processes and technologies to create “High ROI” technical documentation.
Technical documentation is often underutilized because it’s considered as a step in the process of developing and manufacturing a product for delivery to market. Especially in smaller organizations, technical documentation is considered a time-consuming (but necessary) distraction from more important work. The resulting documents are narrow in scope and shallow in content. They provide limited value to the end user and no value to the organization. Return on investment (ROI) is not even a consideration.
Rather than serving as a step in the process of developing and manufacturing a product for delivery to market, high ROI technical documentation is an integral part of the entire process. High ROI documentation collects input from all parts of normal business operations, and is open to influence by every point in the product development cycle.
A high ROI documentation system serves internally as a connection facilitator between otherwise distant business units. Through these connections, it also enhances marketing and sales efforts and reinforces the corporate brand.
Externally, high ROI documentation facilitates user engagement with products and creates strong connections between companies and the customers they serve.